FAQs
We've put together this informational page to help answer many of the common questions we receive regarding Privacy, Discreet Shipping, Product Information and more. Please read this page carefully, and if you have any questions, please contact us.
Q: Where can I learn more about the Bambino diapers and your other ABDL products you sell?
A: All of our product pages provide detailed information on that specific product. For product announcements, sales, contests, etc., please subscribe to our newsletter for the latest exciting updates!
Q: Besides the Bambino diapers, what other AB/DL products do you offer?
A: Along with our diapers, we carry onesies, socks, the Velvet Dreams blankie, plush keychains and disposable changing pads. We're always adding more, so let us know what you'd like to see!
Q: What is your returns policy?
A: Our diapers and related items are hygiene products, so all sales are final. If we send the wrong item or something arrives defective, we'll make it right. See our Shipping and Returns page for details.
Q: What methods of payment do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover, through Shopify Payments' secure checkout. Depending on your device, express options such as Shop Pay, Apple Pay or Google Pay may also appear at checkout.
We do not accept checks, money orders or cash.
Q: Can I pick up my order in person?
A: At this time, in person pickups/ will call pickups are not available.
A: At this time, in person pickups/ will call pickups are not available.
Q: How do I order online?
A: You can place a secure order from our online store. Once there, you can set up an account via our secure interface and place an order for any of our products.
Q: How do I know that your online shop is secure?
A: Checkout is powered by Shopify and protected with SSL encryption, so your card details are never shared with us or stored on our site. Look for the padlock and https:// in your browser's address bar.
Q: How long will it take for my order to arrive?
A: Orders placed by 2:00 PM Pacific Time, Monday through Friday, ship within 2 business days (48 hours). Orders placed after 2:00 PM, or on a weekend or major US holiday, ship within 2 business days counted from the next business day. During high-volume sales, please allow an extra business day. Orders go out via UPS, FedEx and USPS, and transit usually takes 3–7 business days once your order ships. See our Shipping page for more information. Contact us if you have any questions!
Q: How much is shipping?
A: Standard shipping is free on every order that includes a case, and on any order of $150 or more. Orders of only bags or sample packs under $150 ship for a flat $9.95. Case orders to Alaska and Hawaii ship for a flat $99. See our Shipping & Returns page for details.
Q: Why is there a separate shipping charge for Ciao Bella items?
A: Ciao Bella apparel ships from a separate warehouse, so it usually arrives in its own package, and checkout adds a $9.95 shipping charge for it (free on Ciao Bella orders of $150 or more). If your Ciao Bella items end up shipping in the same box as your bags or sample packs, we'll refund the extra $9.95 to your original payment method when your order ships.
Q: What will show on my bill?
A: "TBH Co." will show on your credit card bill.